Frequently Asked Questions

Visit tojbet.cam and click the registration button on the homepage. You will be asked to provide your full name, a valid email address, a mobile number and a password. You must confirm that you are at least 18 years old — or the higher minimum required by the applicable license jurisdiction — and that you accept the Terms & Conditions. Once your details are submitted, you will receive a verification email to activate your account. Identity verification (KYC) using your CNIC or passport is required before withdrawals are processed.

KYC (Know Your Customer) verification typically requires a valid Pakistani CNIC (Computerised National Identity Card) or a valid passport. You may also be asked for a recent selfie or liveness check to confirm the document belongs to you, and occasionally for proof of address — such as a utility bill from Karachi, Lahore, Islamabad or wherever you are based. Documents must be clear, unaltered originals. Falsifying any KYC document is a serious breach of our Terms & Conditions and may result in account closure.

No. Tojbet operates a strict one-account-per-person policy. Opening multiple accounts is a direct breach of our Terms & Conditions and may result in all associated accounts being closed, with balances subject to review. If you have accidentally created a duplicate account, contact our support team at [email protected] immediately so the issue can be resolved. This policy exists to protect platform integrity and to prevent bonus abuse.

On the Tojbet login page, click "Forgot Password?" and enter the email address registered to your account. You will receive a password reset link to that email within a few minutes — check your spam or junk folder if it does not appear in your inbox. Click the link, set a new strong password and log in normally. If you no longer have access to your registered email, contact [email protected] directly and our team will guide you through the account recovery process.

You can request permanent account closure at any time by emailing [email protected] from your registered email address. Before closure is completed, any remaining real-money balance (after all applicable wagering requirements are settled and no investigations are pending) will be returned to a verified withdrawal method in your name. If you are closing your account because gambling is becoming a problem, we encourage you to consider self-exclusion — read more on our Responsible Gambling page. Account closure is processed within a reasonable timeframe.

Tojbet's cashier may support a range of payment methods that are contextually familiar to Pakistani users — including bank transfers via HBL, UBL, Meezan Bank and Bank Alfalah; mobile wallet references such as Easypaisa and JazzCash; instant transfer via Raast; and cryptocurrency options including BTC and USDT where supported. These are referenced as contextual options only. Tojbet does not represent that any of these providers endorse, support or permit gambling transactions. Always check your payment provider's own terms of service. Available methods are displayed in your account cashier at the time of deposit.

Where PKR is supported as an account currency on Tojbet, you can maintain your balance and make transactions in Pakistani Rupees. Available currencies — including PKR / Rs — are confirmed in your account cashier. If your chosen payment method operates in a different currency, conversion fees may apply and the exchange rate used will be displayed at the time of the transaction. Contact [email protected] for any currency-specific questions before making a transaction.

Withdrawal processing times depend on the payment method selected and your account verification status. KYC verification must be complete before any withdrawal is approved. Assuming your account is fully verified, in good standing and no bonus wagering requirements are outstanding, Tojbet aims to process withdrawal requests within a reasonable internal processing window — after which the payment provider's own transfer timeline applies. Bank transfers, crypto withdrawals and mobile wallet transfers each carry different clearing timeframes. Check your account cashier for current indicative processing times for each method.

Withdrawal reviews are triggered by several scenarios: incomplete KYC verification, bonus wagering requirements not yet met, a mismatch between the account holder's name and the withdrawal destination account name, unusually large withdrawal amounts relative to deposit history, or our fraud-detection systems identifying activity that warrants a compliance review. This process exists to protect you and the platform. If your withdrawal is under review, our team will contact you with specific guidance. Email [email protected] if you have not received communication within 48 business hours.

Yes. Minimum and maximum transaction limits apply on Tojbet and vary by payment method and account tier. These limits are displayed in your cashier at the point of initiating a deposit or withdrawal. For example, minimum deposit thresholds and maximum withdrawal caps per transaction or per day may differ significantly between a bank transfer via HBL or UBL, a mobile wallet reference like Easypaisa or JazzCash, and a cryptocurrency transfer. Tojbet reserves the right to amend these limits at any time. Always check the cashier for current figures rather than relying on historical amounts.

Tojbet provides sports betting content and information covering a wide range of cricket markets — including Pakistan national team matches, Pakistan Super League (PSL) fixtures, T20 International series and ICC tournament events such as the World Cup. References to PCB, PSL, ICC or any cricket team are used for contextual identification only and do not imply any official affiliation, partnership or endorsement. Availability of specific markets depends on the current event calendar. Always check the sports section of the platform for live and upcoming cricket betting markets.

Tojbet displays betting odds in the format selected in your account settings. Decimal odds are the most commonly used format globally — for example, odds of 2.50 on a cricket match mean a winning bet of PKR 1,000 returns PKR 2,500 (your PKR 1,000 stake plus PKR 1,500 profit). Fractional and American odds formats may also be available depending on your preferences. You can switch your preferred odds display format in your account settings. The potential return for any bet is always shown in the bet slip before you confirm the wager.

If a cricket match — or any other event — is abandoned, cancelled or significantly curtailed before a result can be determined, bets are typically voided and stakes returned to your account balance. The specific treatment depends on how much of the match was completed and the rules applicable to the particular market. For example, some match markets may have a "minimum overs" rule for results to stand. Full details are available in the sports betting rules within your account. If a result is disputed or unclear, our team will investigate before settling the market.

The Tojbet live casino streams real-time table games — including roulette, blackjack, baccarat and game show formats — hosted by professional live dealers via high-definition video. You participate by placing bets through the on-screen interface, which overlays the live video feed. Games run in real time with no predetermined outcomes. All live casino games use certified random number generation or physical equipment (cards, roulette wheels) whose integrity is independently audited. Ensure you have a stable internet connection — from anywhere in Pakistan — for the best experience.

RTP stands for Return to Player — the theoretical percentage of total bets a slot game returns to players over a statistically significant number of spins. For example, an RTP of 96% means that for every PKR 100 wagered in aggregate, PKR 96 is returned on average over time. This is a long-run mathematical average, not a guaranteed per-session return. Short-term results can vary dramatically from the RTP figure — you may win significantly more or lose your stake in a single session. RTP figures for individual games are typically disclosed in each game's information panel.

The Tojbet welcome bonus is available to newly registered players who have not previously held a Tojbet account. To claim it, complete registration, pass any required KYC verification and make your first qualifying deposit in accordance with the specific welcome offer terms published at the time of your registration. Welcome bonus eligibility, matching percentages and minimum deposit thresholds are subject to change — always review the current promotion terms in the promotions section of your account before depositing. One welcome bonus per person, household, IP address and device applies.

A wagering requirement (also called a playthrough requirement) is the number of times you must bet the bonus amount — or in some cases the bonus plus deposit combined — before any winnings derived from that bonus become eligible for withdrawal. For instance, if you receive a PKR 2,000 bonus with a 20x wagering requirement, you need to place PKR 40,000 in qualifying bets before that bonus converts to withdrawable cash. Progress towards your wagering requirement is usually tracked in real time in your account bonus section. Note that not all games contribute equally — sports bets and certain casino games may contribute at different rates.

No. Bonus funds and any winnings generated from bonus funds are not eligible for withdrawal until the stated wagering requirement has been fully met. If you request a withdrawal before completing the wagering requirement, the bonus and any associated winnings are typically forfeited and only your real-money balance (if any) is returned. If you do not want to be bound by wagering requirements, you can decline a bonus at the point of being offered it — or request that a pending bonus is removed from your account before you start wagering, by contacting [email protected].

Yes. Most bonuses and free bets on Tojbet carry an expiry date — typically ranging from 7 to 30 days from the date the bonus is credited, depending on the specific promotion. If you do not complete the wagering requirement or use the free bets before the expiry date, the bonus funds are automatically forfeited. Expiry dates and specific conditions are always stated in the individual promotion terms. Make a habit of reviewing the bonus terms carefully, including the expiry window, before accepting any promotional offer.

Bonuses may be cancelled or voided for several reasons: you were found to hold more than one Tojbet account; the bonus was claimed from an ineligible country or jurisdiction; you failed to meet the minimum qualifying deposit threshold; betting patterns consistent with bonus abuse were detected (such as low-risk hedging strategies designed to clear wagering requirements with minimal risk); or a technical error caused the bonus to be credited incorrectly. If you believe a bonus was cancelled in error, contact [email protected] with your account details and a description of the issue.

Tojbet uses SSL/TLS encryption to secure all data transmitted between your device and our servers. Personal and financial data at rest is stored with encryption. Internal access to your data is role-restricted — only staff who genuinely need it to perform their function can access it. We conduct regular security assessments and never sell your personal data to third-party marketers. Full details of how your data is collected, stored, shared and deleted are set out in our Privacy Policy. If you suspect unauthorised access to your account, contact us immediately at [email protected].

Responsible gambling limit tools — including deposit limits, loss limits, wager limits and session time limits — are available through your account settings under the Responsible Gambling section. You can set daily, weekly or monthly caps. Limit reductions take effect immediately. Limit increases require a mandatory cooling-off delay to prevent impulsive decisions. If you need help activating a limit or cannot access your account settings, email [email protected] and our team will apply it for you directly. Full details are covered on our Responsible Gambling page.

Self-exclusion is a formal, enforced break from gambling on Tojbet — available for periods from six months upward, including permanent exclusion. To activate it, go to the Responsible Gambling section in your account settings and follow the self-exclusion instructions, or email [email protected] with the subject line "Self-Exclusion Request" for priority processing. Once active, your account is suspended and re-registration is blocked for the duration. Self-exclusion cannot be reversed before the agreed period expires. If gambling is affecting your life, please act early — it is always easier to address sooner.

Tojbet does not provide legal advice and cannot advise you definitively on the legal status of gambling for individuals under Pakistani law. Online gambling is subject to restrictions under Pakistani legislation, including the Prevention of Gambling Act, 1977. Tojbet does not claim to be licensed, approved or regulated by the Government of Pakistan, PTA, State Bank of Pakistan or any provincial authority. Users are solely responsible for ensuring their use of this platform complies with all applicable laws in their jurisdiction. If you are uncertain about your legal position, seek independent legal advice.

If you believe that gambling is causing harm — to yourself or someone you care about in Rawalpindi, Faisalabad, Multan, Peshawar or anywhere in Pakistan — please reach out. You can contact Tojbet's support team at [email protected] (English and Urdu) to immediately activate self-exclusion or account restrictions — no judgment, no delay. We also strongly encourage you to speak with a qualified mental health professional or counsellor in your area. Your local GP or community health clinic in Pakistan can provide referrals to appropriate mental health and psychological support services. Please do not wait — early intervention makes a real difference.